Policy Regarding Returns & Exchanges
Black Mountain Plans does not accept returns and exchanges. Please contact me at blackmountainplans@gmail.com for any issues regarding orders.
Return & Exchange Details:
Black Mountain Plans, LLC does not accept order cancellations. If something needs changed on your order once placed, please contact me at blackmountainplans@gmail.com Ability to make changes is not guaranteed and will be determined on a case by case basis. Black Mountain Plans does not accept order combination requests. Please ensure your order is complete before submitting. I am not able to combine and refund shipping on multiple orders. Due to the nature of the items sold there will be no refunds or returns. If you are dissatisfied with your order or a specific item in your order please contact me to discuss! These situations are treated on a case-by-case bases, but are always resolvable.
FAQ
Signing up is easy! Simply create an account through my website and enter your name, email, and create a password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of my newest drops.Once you have enrolled in the rewards program you will be able to sign in and start earning Points on every purchase!
Points are earned as 1 Point per every $1 spent. Rewards redeem as coupons. Coupons and Promo codes cannot be used when a sale is active on the entire store. Reward codes are considered coupons by the Black Mountain Plans. Only one coupon per transaction will be allowed. Rewards and promo codes cannot be combined as determined by the Joy Rewards app and not that of Black Mountain Plans.
Points will only expire if there has been no activity for 6 consecutive months as determined by the parameters of the Joy rewards program.
Yes, you can earn points by leaving reviews, like and sharing on social media platforms, and just for celebrating a birthday. Periodically I may add points during holidays or website milestones as a thank you and appreciation for your support of my growing business.
Ways to earn
Spending your hard-earned points is easy! Simply apply your points for a discount at checkout!
Accumulate points by executing these missions
Ways to redeem
Earn more points for different actions, and turn those points into awesome rewards.